Shipping Policy
← Back to PoliciesFree Shipping in the EU, US, UK, CA and other selected countries. All orders are processed within 1-2 business days of receipt and the product is shipped within 3-5 working days. Orders are not processed or shipped from Friday, 12pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Zone |
Shipping Cost |
|---|---|
| Austria, Belgium, Croatia, Czechia, Denmark, Estonia, France, Germany, Italy, Latvia, Lithuania, Netherlands, Poland, Romania, Slovakia, Slovenia | FREE |
| Bulgaria, Cyprus, Finland, Greece, Hungary, Luxembourg, Malta, Portugal, Spain, Sweden, Andorra, Gibraltar, Liechtenstein, Monaco, San Marino, Vatican City | FREE |
| Ireland, Norway, Switzerland, United Kingdom | FREE |
| Japan, Canada, United States | FREE |
| Israel, Australia, New Zealand, Iceland | €4.90 |
| International Shipping | €9.90 |
Double layered (tube inside triangle box) packaging for ultimate quality perseverance
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.
Bohét will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Alert us at info@bohet.art
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.